How to request an item or renew an existing loan online

 

Renew

 
To either request a new item or to renew an existing loan, just click on the link below
 

http://www.surreycc.gov.uk/people-and-community/libraries

 

This will open a page on the Surrey County Council Website. Once there;

 

If you want to renew an existing loan  - select "Renew your loans" on the page and follow the prompts.

 

If you want to request a new item  - select "Search for books, films and music" on the page and follow the prompts.

 

** Do remember that you will need your library card number and your PIN number to do this **

 

 

IF YOU HAVE PROBLEMS, YOU CAN STILL RENEW BY PHONE  as follows

Renewing by telephone

 

** Do remember when renewing items by telephone you will need your borrower number (on your card, under the barcode). **

 

Telephone 0300 200 1001 and choose from either:

 

  • Callpoint - the automated renewal system or
  • Speak to a member of staff